Permanent Full-Time Role Working Tuesday – Saturday.
ASX200 Listed Company | 600+ People | 230+ Centre Locations Across Australia & New Zealand
Passion for helping others? Customer service guru? Join our ever-growing team of Store Consultants and add REAL value immediately!
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About Us:
It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader within Australia and New Zealand for all things storage.
National Storage is a highly successful ASX200 company and was categorised as an ‘essential service’ providing ongoing job security and certainty for our people during the pandemic.
Our New Zealand business has grown extensively across Auckland to Dunedin and everywhere in between! To assist us with our growth, we are seeking a dedicated Full Time Store Consultant to work at our Rotorua Central centre.
Day to Day You Will be Responsible for:
Reporting into the Store Manager, our Store Consultants play an essential role within our business, as they work closely with our customers to ensure a seamless service is provided. The role itself is diverse and tasks range from customer service to admin to operations!
A Day-to-Day Life of a Store Consultant Consists Of:
- Working in a customer facing environment to deliver the ultimate customer experience by supporting our customers in making the best storage choice for their needs.
- Assisting and servicing the commercial customer base to ensure their needs are met on a daily/weekly basis.
- Assist the Rotorua centre achieve budgeted KPI goals.
- Conduct centre tours and walk throughs which showcase our facilities.
- Establish a focus on centre presentation, maintenance, and cleanliness to ensure our centres always represent our high standards.
- Maximize sales conversion opportunities.
- Maintain a safe and secure centre by wearing appropriate safety gear, safe use of equipment, and following workplace health and safety procedures.
- Complete arrears management steps to ensure accounts are kept up to update and offer solutions where feasible.
- Action general administration duties such as customer contracts, inventory, and insurance claims
What Will You Bring to the Role?
To be a successful Store Consultant at Rotorua, ideally, you will have:
- Strong communication skills and the ability to build relationships with customers and stakeholders.
- A motivated, proactive and positive attitude.
- Customer service experience in a sales environment (desirable).
- The ability to work well in a team and autonomously.
- Driver’s license and car (preferred).
- Strong administration skills.
- The drive to achieve results and an eagerness to take ownership over your work.
- The ability to work a Tuesday-Saturday roster, with the flexibility to assist on Mondays where required.
What We’ll do for You
- Permanent role within a successful and expanding business which employs great people.
- Structured four-week training and induction program to ensure your success.
- Access a range of National Storage Perks such as:
- Generous parental leave policy
- Employee Assistance Program
- Health reimbursements ranging from gym memberships to health
- Unlimited retail discounts
- Referral incentives
- Opportunities to connect with our communities and charities
- Work with an innovative commercial business that values teamwork, care & excellence
Start Your Journey - APPLY NOW!
Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
