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Job description
Role :
Call Quality Analyst (QA) is responsible for assessing the quality of the calls of team members who focus on client service. The analyst will have to work with professionalism and expertise in a competitive environment and will be in charge of monitoring inbound and outbound calls and email responses to assess the staff's efficiency in client handling, product knowledge, and identify the areas that do not meet predefined performance standards. The analyst will also have to develop and implement call quality improvement strategies in teams and follow up on its result.
- Females only
Expected skills:
- Experience in call related or sales related field
- Requires excellent verbal, written, and interpersonal communication skills
- Multi-lingual efficiency is an advantage
- Should have immense knowledge in customer service skills and dedication to train the staff in those areas
- Need unbiased listening and analytical skills to find and strategize changes that can help in improving the staff calls
- Solid time management skills
- Must be able to effectively deal with people at all levels inside the Company
- writing proficiency along with documenting the works
- Ability to multitask and successfully operate in a fast paced work environment
- Must adapt well to change and successfully set and adjust priorities as needed
- Need basic knowledge in Microsoft Office (Word, Excel, etc)
- Should be able to plan and coordinate the tasks given to them
- Working for 6 days a week from 9:00 am to 5:30 pm(weekdays) and 9:00 am to 4 pm(Saturday)
Job Types: Full-time, Regular / Permanent
Salary: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- total work: 1 year (Preferred)
Speak with the employer
+91 7306335265
