Key Responsibilities:
- Greeting patients and visitors, and ensuring they are registered and checked in.
- Answering and directing phone calls, scheduling appointments, and managing the appointment system.
- Scheduling, re-scheduling, or canceling appointments as needed.
- Scheduling follow-up appointments and providing message reminders.
- Assisting patients in filling out information forms.
- Handling patient records, including data entry and maintaining patient confidentiality.
- Handle and file patient photos of treatment.
- Follow up the lab on the cases that the clinic submits.
- Verifying methods of payment, collecting payments, and preparing bills.
- Maintain a clean and organized reception area.
- Providing exceptional customer service to all patients and visitors
- Other tasks as assigned by the office manager or dentist (doctor).
Requirement:
- Must possess at least an SPM/Diploma/Advanced/Higher/Graduate Diploma, or any field related.
- Fresh graduates/entry-level applicants (with or without in nursing).
- Good time management and organizing skills.
- Good interpersonal skills and communication skills.
- Willing to learn and teamwork.
- Proficient in using computer software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Experienced in dental field would be advantages.
- Proficient in English and Mandarin
Job Type: Full-time
Salary: RM1,500.00 - RM2,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Evening shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Retention bonus
- Yearly bonus
Application Question(s):
- Will you be able to reliably commute or relocate to Bukit Jalil for this job ?
Education:
- STM/STPM (Required)
Experience:
- Customer Care Specialist: 1 year (Required)
Language:
- English (Required)
- Bahasa (Required)
- Mandarin (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Willingness to travel:
- 50% (Required)
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