Do you have tech support experience? Is troubleshooting hardware/software issues and being tech-savvy one of your hobbies? Are you a people person? If the answer is yes, then you might be what we are looking for!
FoodTec Solutions, Inc is a premier point-of-sale solution provider in the restaurant industry, headquartered in Needham, MA.
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You will work within our 24/7 Tech Support team, and support our US customers over the phone with software or hardware issues that they might be facing in the store.
The issues that you will work on, span several fields such as Networking issues, Hardware, and Software which means your training and knowledge will vary.
Please note: This is a 24/7 rotational position. Bank holidays and night hours paid extra.
Flexible Rotation Shifts:
- 07:00 - 15:30
- 16:00 - 12:30
- 23:00 - 07:00
Core Responsibilities:
- Communicate with customers through calls/e-mails
- Determine the problem by asking questions, picking out important details that will help you understand what the issue is
- Understand the issue and its cause
- Explain the problem to the customer
- Document your case on our internal system, by taking clear and concise case notes
- Troubleshoot Tech support related issues using your skills
- Escalate the case, or transfer it to another department as needed
What you will bring:
- Fluency in English
- Be a team player
- Associates Degree or higher in a Technology-related field
- Previous restaurant and/or restaurant POS experience (nice to have)
- Excellent written, verbal, and analytical skills
- Previous Help Desk Experience (Desktop/Application Support, Ticketing System)
- Deep familiarity with the Windows Operating System (XP, 7, 10) and command line interfaces
- Some understanding of Networking concepts (IP Address/Gateway, Router/Modem configuration)
- Flexible Schedule to work some Nights and Weekends
We Offer:
- A competitive salary package
- Hardware equipment
- Private Health Insurance
- Opportunity to work in an international setting, with international clients
- Continuous Training on new technologies and customer service
- Outdoor activities
- Fruit and coffee at our offices
This role is based at our offices based in Thessaloniki, Greece in the area of Pylaia.
Δήλωση Προστασίας Προσωπικών Δεδομένων / Privacy Statement POS Solutions
After the screening of the CVs, we will only contact the candidates who meet the profile’s requirements to arrange a virtual interview. Thank you for applying!
